tershouse

tershouse

Your data rights

Last updated: 12 November 2026

We handle personal data in line with the Law on Protection of Personal Data of Bosnia and Herzegovina and, where it applies to us, the EU General Data Protection Regulation (GDPR).

This page lists the rights you have over your data and how to use them. What we collect and why is described in the Privacy Policy.

1. Your rights

  • Access. You can ask whether we hold personal data about you and get a copy of it.
  • Correction. You can ask us to fix data that is wrong or incomplete.
  • Deletion. You can ask us to delete your data. We will, unless a law requires us to keep it, for example accounting records.
  • Restriction. You can ask us to stop using your data while a question about it is being resolved.
  • Portability. You can ask for the data you gave us in a commonly used, machine-readable format.
  • Objection. You can object to processing that is based on our legitimate interest.
  • Withdrawing consent. Where processing is based on your consent, you can withdraw it at any time. This does not affect what was done before you withdrew it.
  • Automated decisions. We do not make decisions about you by automated means alone. The tersAI assistant answers questions and passes inquiries to our team; it does not decide anything about you.

2. How to make a request

Write to info@tershouse.ba and tell us which right you want to use and which data it concerns. Use the email address you contacted us with, so we can find your data.

We may ask for information to confirm that the request comes from you. We answer within 30 days. If a request is complex we may need more time, and we will tell you so within those 30 days. Requests are free of charge.

3. Who we are

The controller of your data is tershouse d.o.o., Kolodvorska 12b, 71000 Sarajevo, Bosnia and Herzegovina (ID number 4202633770014, VAT number 202633770014). Contact: info@tershouse.ba, (+387) 33 670 742.

4. Where your data goes

The service providers that handle personal data for us, and what applies when data leaves Bosnia and Herzegovina or the European Economic Area, are listed in section 4 of the Privacy Policy.

5. Complaints

If you are not satisfied with our answer, you can complain to the Personal Data Protection Agency in Bosnia and Herzegovina (www.azlp.ba). If you live in the European Union, you can also contact the data protection authority in your country.