tershouse

tershouse

Privacy Policy

Last updated: 12 November 2026

This policy explains what personal data we collect when you use www.tershouse.ba, why we collect it, who handles it for us, and what you can do about it.

It covers this website. If you are a member, the services you use as a member (the member app, bookings, invoices, access) are covered by your membership agreement.

1. Who is responsible

The controller of your personal data is tershouse d.o.o., Kolodvorska 12b, 71000 Sarajevo, Bosnia and Herzegovina (ID number 4202633770014, VAT number 202633770014).

For anything about your data, write to info@tershouse.ba or call (+387) 33 670 742.

2. What we collect and why

We collect only what you give us, plus the technical data any website needs in order to work.

  • Inquiries. When you send a message through a form on this site, we receive your name and email address and, if you add them, your phone number, company, what you are interested in and your message. We use this to answer you and to arrange what you asked for: a tour, a day pass, a membership or a venue. We send you one confirmation email.
  • tersAI chat. When you use the assistant, we process the messages you type, the language of the page, a random session identifier, and the technical data your browser sends (IP address and browser type). If you leave contact details in the chat, for example to book a tour, we keep them with the conversation so the team can follow up. Please do not put sensitive information in the chat.
  • Usage statistics. We count page views and measure loading speed with Vercel Web Analytics and Speed Insights. These tools do not use cookies, do not follow you across other websites and do not build an advertising profile.
  • Server logs. Our hosting provider records requests to the site (IP address, time, page and browser type) for security and troubleshooting. These logs are kept for a limited period.

We rely on the following legal grounds: taking steps at your request before entering into a contract (inquiries, tours, bookings), and our legitimate interest in answering questions, keeping the site secure and understanding how it is used. Where we ask for your consent, you can withdraw it at any time.

We do not sell your personal data and we do not use it for advertising on other websites.

3. Cookies and browser storage

This site does not set advertising or tracking cookies.

We store one small preference in your browser’s local storage: whether you closed the announcement bar. It stays in your browser and is not sent to us.

Some blog posts contain YouTube videos. They are embedded in YouTube’s privacy-enhanced mode, which means YouTube (Google) receives data and may set its own cookies only when you play a video.

4. Who handles data for us

We use a small number of service providers. They process personal data on our instructions and only for the purposes described here.

  • tersOS, our space-management platform, where inquiries and chat conversations are stored. It runs on servers in Frankfurt, Germany.
  • An AI model provider (currently Anthropic), which processes chat messages in order to generate the assistant’s answers.
  • Postmark, which delivers the emails our forms send.
  • Google Workspace, where our team’s mailboxes are hosted.
  • Vercel, which hosts this website and provides the usage statistics described above.

Some of these providers are based in, or may process data in, the United States. Where personal data leaves Bosnia and Herzegovina or the European Economic Area, we rely on the safeguards these providers offer, such as standard contractual clauses.

We may also share data when the law requires it, for example at the request of a court or a competent authority.

5. How long we keep it

We keep inquiries and chat conversations for as long as we need them to answer you and to follow up on your request. We delete or anonymise them when they are no longer needed, or sooner if you ask us to.

If you become a member, the data needed for your membership is kept as described in your membership agreement and as required by accounting and tax rules.

6. Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict how we use it, or to send it to you in a portable format. You can object to processing that is based on our legitimate interest, and withdraw a consent you gave.

To use any of these rights, write to info@tershouse.ba. We answer within 30 days. The full list of rights and how to make a request is on the Your data rights page.

If you think we have handled your data wrongly, you can complain to the Personal Data Protection Agency in Bosnia and Herzegovina (www.azlp.ba).

7. Children

This website is not aimed at children, and we do not knowingly collect personal data from anyone under 16.

8. Changes to this policy

When we change how we handle personal data, we update this page and the date at the top.